FreshDesk - How it works

HOW IT WORKS (FreshDesk integration)

  • Once Freshdesk configuration is done; FreshEngage will process your all new FresdDesk tickets. To know more about configuration, please visit http://freshengage.iengage.io/instructions .
  • In FreshEngage installation parameter "Auto process all tickets through FreshEngage " select as a "Yes". If it is Yes then FreshEngage will process all new tickets through below channels (Ticket Source) & update ticket properties (Type, Tags, Priority):

                        1) Email

                        2) Portal

                        3) Phone

                        4) Chat

                        5) Feedback Widget

                        6) MobiHelp

                        7) Outbound Email

For better understanding please take a look at the image below.