HOW IT WORKS (FreshDesk integration)

• Once Freshdesk configuration is done; FreshEngage will process your all new FresdDesk tickets. To know more about configuration, please visit http://freshengage.iengage.io/instructions .
• In FreshEngage installation parameter "Auto process all tickets through FreshEngage " select as a "Yes". If it is Yes then FreshEngage will process all new tickets through below channels (Ticket Source) & update ticket properties (Type, Tags, Priority):

                      1) Email

                      2) Portal

                      3) Phone

                      4) Chat

                      5) Feedback Widget

                      6) MobiHelp

                      7) Outbound Email

For better understanding please take a look at the image below.